• Our Services

Service Philosophy

At the heart of our business is a personal, customer service oriented philosophy. We are passionate about what we do, and make no excuses for being a small company with big ambitions. No matter our current or future size, we are determined to always put our customers first. From the first meeting through to project delivery and ongoing support we are confident you will enjoy working with us and look forward to helping you grow your business in this online, connected world in which we live.

The services we offer span the full spectrum of technology and design but there is no doubt we are specialists at web and mobile application design and development. Below is an overview of the most common services we offer our clients on a daily basis.

Web Design and Development

The internet permeates much of our lives in this 21st century and we get excited by the opportunities it presents. Below is a list of technologies we use regularly to deliver value to our customers:

iPhone, Smartphone & Mobile Design and Development

Some might argue that we are Apple (and in particular iPhone) 'Fanboys' - what design and / or mobile company isn't, right? The truth is that we do love Apple and many of their products but we are equally passionate about all things mobile. We believe mobile technologies are the shooting stars of the future and we want to be a part of our customer's success in this industry.

Some of the platforms and technologies we have experience of are listed below:

  • iPhone SDK
  • Windows Mobile 6.5+
  • Jave ME (Mobile Edition)
  • Blackberry SDK
  • Bango (for premium text billing)
  • mBlox (for premium text billing)

Logo & Identity Design

Many customers ask us to not only build a website or mobile application for them but simultaneously develop both an online strategy and identity / brand. Our team has a rich knowledge and understanding of both print and digital media which ensures that online and offline identities created by The Hatchery are viable, current, context-appropriate and high impact designs.

Our team is equipped with the very latest in design technologies including: Adobe Creative Suite 4 (CS4), Apple Mac Hardware and Wacom Tablets (for illustration purposes). Our team is also passionate about photography and can provide semi-professional photographic solutions using intermediate hardware from Nikon and Canon.

Hosting

Almost all our clients turn to us for assistance with hosting their website(s). As a result we have an agreement in place with one of the UK's largest hosting providers that ensures our customers get the best possible price for hosting and we take care of the management of the servers that reside in fully redundant and state of the art data centres throughout the UK.

So the things we do as part of our hosting service include:

  • Windows and / or Linux Hosting
  • Dedicated or Shared Hosting (depending on the traffic you might expect to your website)
  • Full Server and Backup Management
  • POP3 and IMAP Mail Provision
  • SSL Certificate Registration, Installation and Maintenance
  • SQL Server Database Management

We know that our customers are conscious of watching their profit margins when it comes to monthly website expenditure, so the hosting service we provide is very competitively priced and perfectly adequate for most website requirements.

If you would prefer to manage your own hosting, check out Easyspace for a dedicated server by clicking on the link below.

Customer Support

Supporting customers that visit websites or use mobile applications is a time consuming but vitally important part of any customer relationship management programme. Using the best in SaaS Help Desk software from Zendesk we provide SLA-guaranteed service packages to clients that demand the best for their customers. We fully support the site or application from a technical perspective and ensure that all business-related queries get routed to the person best placed to help the customer.

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